Call Center Software in Africa — AI Cloud Contact Center with Salesforce, Zendesk, Odoo, Zoho & Freshdesk CTI
AI on Duty.
Say hello to happier customers.
Call center software for Africa that works wherever you work.
HelloDuty is cloud call center software for Africa — a cloud-hosted PBX with integrated VoIP telephony. No hardware required, and it works wherever you and your team choose to work.
Power your service desk with a full fledged customer engagement platform that features Interactive Voice Response (IVR), an automatic ticketing system, dynamic and customizable reports and dashboards and recording of all interactions.
Put your customer data to work. Our system works with popular CRMs like Zendesk, Freshdesk, Zoho, Odoo, and Salesforce via API integrations and is specially designed for organizations in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Nigeria, Ghana and South Africa.
We provide local virtual phone numbers, integrate SIP trunking, and offer flexible SIP hosting — install our package on your own PABX, or bring your SIP credentials for us to host on our servers.
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Our call center works for Umba Microfinance. Secure direct integrations to their systems has boosted agent call response times.
Our call center in action.
Our cloud call center system includes an IVR — Interactive Voice Response — Helps you serve your customer any time of the day.
Your call center calls are automatically routed to the right persons and recorded for quality and assurance purposes.
Our call center system is currently supported in the following African and other countries:
Interactive Voice Response (IVR) for African call centers
An Interactive Voice Response (IVR) is the automated front door to your call center: it answers every call and guides customers through simple menus like ‘Press 1 for Sales, Press 2 for Support.’ For call centers across Africa, a well-built IVR deflects routine questions, cuts queue times, and makes sure no caller goes unanswered — even at peak hours.
You can run an IVR on-premise on your own IP-PBX, or in the cloud. On-premise means depending on reliable power, stable internet, a public IP address and in-house engineers — a heavy lift for many African teams. That’s why most choose HelloDuty’s fully managed cloud. Prefer to keep it in-house? We also install on your own PABX, or host your SIP credentials for you.
HelloDuty’s cloud IVR is always-on, secure, and built with zero code — your team designs and updates call flows in minutes, with no engineers or hardware to maintain. It’s call center software made for African networks, languages and budgets.
Connect your IVR to the tools you already run — email, SMS and your CRM. For Salesforce teams, our native Salesforce CTI turns it into a full 360° contact center: automatic call routing, real-time case creation and agent productivity tools, right inside Salesforce.
Core call center features
Interactive Voice Response (IVR)
Build menu-driven call flows that greet, qualify and route callers to the right queue or agent — no developer required.
Automatic call routing
Match every inbound call to the best available agent by skill, queue and availability, cutting wait times and transfers.
Cloud-hosted PBX & VoIP
A full phone system in software. Provision virtual numbers, connect SIP trunks and take calls straight from the browser.
Call recording
Record and store calls for quality assurance, coaching, dispute resolution and compliance — attached to each customer record.
Automatic ticketing
Create or open the matching case in real time so agents see full context before they say hello, and nothing slips after the call.
Reports & dashboards
Track call volume, wait times, abandonment and agent performance with dashboards you can shape, export and share.
Flexible SIP hosting
Deploy your way: install our package on your own PABX, or bring your SIP credentials and we host them on our servers for you — fully managed.
Built for Africa
Generic call center software treats voice as the only channel. HelloDuty unifies voice with the channels African customers actually use every day:
- USSD — let customers self-serve or reach you over menu-driven shortcodes, even on feature phones with no data.
- SMS — transactional and promotional messaging tied to the same customer record as the call.
- WhatsApp — manage WhatsApp Business conversations alongside voice in one queue.
- Mobile money & payments — collect or confirm payments on rails like M-Pesa and mobile money inside the interaction.
- Multilingual IVR — greet and route callers in the languages your market speaks.
- Local coverage — virtual numbers and SIP connectivity across 50+ African countries for a local presence in every market.
HelloDuty vs other call center software in Africa
| Capability | HelloDuty | 3CX | Mteja.io | DialAfrika |
|---|---|---|---|---|
| Built for African markets | Yes | No | Yes | Yes |
| USSD self-service | Yes | No | Yes | — |
| Voice + WhatsApp + SMS in one queue | Yes | Partial | Partial | Yes |
| Mobile money (M-Pesa, MoMo) | Yes | No | — | — |
| CRM CTI (Salesforce, Zendesk, Zoho, Odoo) | Yes | Via add-ons | Built-in CRM | Built-in CRM |
| Flexible SIP hosting (your PABX or managed) | Yes | Self-host | — | — |
| Cloud-hosted, no on-prem hardware | Yes | Optional | Yes | Yes |
Comparison compiled from publicly available product information (June 2026); “—” means not publicly stated. DialAfrika now operates as Resolv.
Pricing
Every plan includes the full call-center feature set; higher tiers raise limits and add dedicated infrastructure. See full pricing.
Starter
$199/mo
1 country, shared infrastructure, 10 team members, core features.
Pro
$599/mo
5 countries, 20 team members, higher API and storage limits.
Enterprise
from $1,999/mo
Unlimited countries and team members, dedicated infrastructure, SLA.
Frequently asked questions
Is HelloDuty a cloud call center, or do I need hardware?
It is fully cloud-hosted. Agents work from a browser over VoIP — no PBX box or desk phones. You can connect existing SIP trunks if you have them.
Which African countries does HelloDuty support?
Virtual numbers and connectivity span 50+ African markets, with teams commonly running in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Nigeria, Ghana and South Africa.
Can it handle WhatsApp, SMS and USSD as well as calls?
Yes. HelloDuty unifies voice with WhatsApp, SMS and USSD so a customer’s history follows them across channels into one queue and one CRM record.
Does it integrate with my CRM?
Yes — click-and-configure CTI for Salesforce, Zendesk, Freshdesk, Zoho and Odoo, with no custom code. Calls, recordings and cases sync automatically.
How long does setup take?
Most teams are live in days, not weeks. There is no hardware to install — provision numbers, build your IVR flow, connect your CRM and start taking calls.
Services & Pricing Per Country
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