USSD, SMS, WhatsApp and Call Center Set Up & Pricing in Cape Verde.
Cape Verde, also known as Cabo Verde, is a small island country in West Africa with a growing telecommunication sector. The country has around 500,000 mobile phone users, representing a high penetration rate, as many residents rely on mobile phones for communication due to limited landline infrastructure. Internet penetration is also increasing, with over 60% of the population having access to the internet, primarily through mobile data services.
USSD services are popular in Cape Verde, especially for banking, mobile money transfers, and balance checks. Some of the most commonly used USSD codes include *124# for balance inquiries and *123# for airtime top-up. In marketing, WhatsApp is a preferred platform due to its widespread use in Cape Verde, where over 70% of mobile internet users are active on the app. Businesses leverage WhatsApp for direct communication, promotions, and customer support. SMS marketing is also widely used.
In Cape Verde, the telecommunications landscape offers various SMS services, each governed by Cape Verde's specific regulations. Short codes, popular in Cape Verde for services like mobile banking, require approval from Cape Verde's national communications authority. Cape Verde's businesses can use marketing SMS for promotions, but must adhere to Cape Verde's registration and consent requirements. Transactional SMS in Cape Verde face less stringent rules but must comply with Cape Verde's data protection laws. Premium Rate Services SMS in Cape Verde, which charge users for content, typically need a license from Cape Verde's regulatory body and must follow Cape Verde's pricing transparency guidelines.
WhatsApp's popularity in Cape Verde stems from WhatsApp's data efficiency in areas with limited internet. WhatsApp's end-to-end encryption ensures secure communication for Cape Verde's users. The WhatsApp API Cloud enables Cape Verde's businesses to scale customer interactions, while WhatsApp's wide adoption makes it ideal for customer service. WhatsApp's compatibility with lower-end smartphones promotes digital inclusion across Cape Verde. The WhatsApp API Cloud allows Cape Verde's companies to implement chatbots and integrate systems, supporting business growth even in regions with unstable connections.
WhatsApp (Per 24hr Session)
WhatsApp Business platform employs a conversation-based pricing model, charging businesses for each conversation within a 24-hour period. Conversations are categorized as service, utility, authentication, or marketing, with varying prices based on the category and the customer's country code Learn more on WhatsApp billing.
USD
0.0225
WhatsApp (Setup)
A one time set up charge to to cover the initial technical configuration, custom development, and client onboarding process.
USD
49
USSD pricing in Cape Verde
Cape Verde leverages USSD technology for interactive, menu-driven services that operate without internet, crucial for Cape Verde's digital inclusion efforts. In Cape Verde, USSD facilitates mobile banking, public service delivery, and information access, serving both urban and rural populations through its compatibility with basic phones. Cape Verde's telecom regulator oversees USSD short codes, ensuring fair access across mobile networks and adhering to Cape Verde's specific numbering plan. Despite growing smartphone adoption, USSD remains vital in Cape Verde for its universal accessibility, helping bridge the digital divide and spurring innovation in sectors ranging from agriculture to healthcare.
Cape Verde's voice service landscape is rapidly evolving, with call centers emerging as hubs for both local support and international outsourcing, capitalizing on Cape Verde's multilingual workforce. Interactive Voice Response (IVR) systems in Cape Verde are bridging literacy gaps, providing critical information in local dialects for health, agriculture, and government services. Cape Verde's adoption of Voice over Internet Protocol (VoIP) is reshaping business communication, though it faces regulatory challenges as Cape Verde balances innovation with traditional telecom interests. As Cape Verde leapfrogs legacy systems, voice technologies are enabling unique solutions like mobile money authorization via voice biometrics and community radio integration with IVR for wider information dissemination.
