Privacy Policy

Last Updated: 4th Dec 2024

1. Introduction

HelloDuty ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, including helloduty.com, brr.ng, brrng.com, and brrng.co.ke (collectively referred to as "the Sites"). It also explains your rights regarding your personal information and how you can exercise them. Please read this Privacy Policy carefully to understand our practices regarding your data.

2. Scope

This Privacy Policy applies to the Sites, services provided by HelloDuty, and our interactions with you, including customer support, social media engagement, and marketing. This policy does not cover data collected about employees or job applicants, nor does it cover third-party services linked through our Sites.

3. Information We Collect

We collect information in various ways, including:

• Information You Provide: This includes your name, email address, phone number, and other details when you create an account, use our services, contact support, or participate in surveys or promotions.
• Technical, Device, and Connection Information: We automatically collect information about the device you use to access the Sites, such as your IP address, browser type, operating system, and referring URLs.
• Cookies and Other Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your activities on our Sites to personalize your experience and provide analytics.

4. How We Use Your Information

We use the information we collect for purposes such as:

• Providing and Improving Services: To provide our services, process your requests, communicate with you, and improve our offerings.
• Marketing: To send promotional messages and offers that may be of interest to you, subject to your preferences.
• Compliance and Security: To protect the integrity and security of our business, comply with legal obligations, and enforce our rights.

5. Data Security

We take reasonable steps to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes implementing encryption, employee training, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee the security of your information.

6. Information Sharing

We may share your information in the following circumstances:

• With Partners and Service Providers: We share information with trusted partners who assist us in operating our Sites, providing services, and conducting business activities.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of our assets, your information may be transferred. We will ensure that any acquirer respects your rights regarding your data.
• Legal Requirements: We may disclose your information to comply with legal obligations or protect the rights, safety, and security of HelloDuty, our users, or others.

7. User Rights

You have rights regarding your personal data, including:

• Access and Correction: You can request access to or correction of the personal data we hold about you. We will respond to such requests within a reasonable timeframe.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
• Right to Erasure: You can request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
• Restriction of Processing: You have the right to request that we restrict the processing of your data if its accuracy is contested or if you have objected to the processing.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, considering legal, regulatory, and contractual obligations. When the retention period ends, we will securely delete or anonymize the information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your own, including the United States. We comply with applicable data protection laws when transferring personal data and implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete such information promptly.

11. Data Usage for AI Model Training

HelloDuty does not use customer data, including Google Workspace data, for training its AI models. We strictly adhere to Google's policy, ensuring that no user data obtained through Google Workspace APIs is used for developing or refining Helloduty's AI or machine learning models.

12. Third-Party Services and Links

Our Sites may contain links to third-party websites and services. HelloDuty is not responsible for the privacy practices of these third-party services, and we encourage you to review their privacy policies before interacting with them.

13. Notice of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will provide notice where appropriate, such as via email or a notice on our Sites. Your continued use of the Sites after such changes constitutes your acceptance of the new terms.

14. Contact Information

If you have questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Email: [email protected]

Next StepsIf you have any questions or need further clarification, please reach out to us at the above contact information. We are committed to safeguarding your privacy and ensuring that you have control over your personal data.

‍