USSD, SMS, WhatsApp and Call Center Set Up & Pricing in Sudan.
Sudan has seen significant growth in its telecommunication sector, with approximately 30 million mobile phone users. The internet penetration rate stands at around 28%, reflecting the challenges of widespread connectivity across the country. Despite this, USSD services remain highly popular due to their ability to function without internet access. Common USSD codes include *121# for balance inquiries and *999# for mobile money services. Prominent companies utilizing USSD in Sudan include MTN Sudan and Zain Sudan, offering services like mobile banking, airtime top-up, and utility payments. WhatsApp and SMS are widely used in marketing campaigns due to their direct reach to consumers. Popular businesses in retail and financial services leverage these platforms to engage customers, promote products, and deliver transactional messages.
In Sudan, the telecommunications landscape offers various SMS services, each governed by Sudan's specific regulations. Short codes, popular in Sudan for services like mobile banking, require approval from Sudan's national communications authority. Sudan's businesses can use marketing SMS for promotions, but must adhere to Sudan's registration and consent requirements. Transactional SMS in Sudan face less stringent rules but must comply with Sudan's data protection laws. Premium Rate Services SMS in Sudan, which charge users for content, typically need a license from Sudan's regulatory body and must follow Sudan's pricing transparency guidelines.
WhatsApp's popularity in Sudan stems from WhatsApp's data efficiency in areas with limited internet. WhatsApp's end-to-end encryption ensures secure communication for Sudan's users. The WhatsApp API Cloud enables Sudan's businesses to scale customer interactions, while WhatsApp's wide adoption makes it ideal for customer service. WhatsApp's compatibility with lower-end smartphones promotes digital inclusion across Sudan. The WhatsApp API Cloud allows Sudan's companies to implement chatbots and integrate systems, supporting business growth even in regions with unstable connections.
WhatsApp (Per 24hr Session)
WhatsApp Business platform employs a conversation-based pricing model, charging businesses for each conversation within a 24-hour period. Conversations are categorized as service, utility, authentication, or marketing, with varying prices based on the category and the customer's country code Learn more on WhatsApp billing.
USD
0.0225
WhatsApp (Setup)
A one time set up charge to to cover the initial technical configuration, custom development, and client onboarding process.
USD
49
USSD pricing in Sudan
Sudan leverages USSD technology for interactive, menu-driven services that operate without internet, crucial for Sudan's digital inclusion efforts. In Sudan, USSD facilitates mobile banking, public service delivery, and information access, serving both urban and rural populations through its compatibility with basic phones. Sudan's telecom regulator oversees USSD short codes, ensuring fair access across mobile networks and adhering to Sudan's specific numbering plan. Despite growing smartphone adoption, USSD remains vital in Sudan for its universal accessibility, helping bridge the digital divide and spurring innovation in sectors ranging from agriculture to healthcare.
Sudan's voice service landscape is rapidly evolving, with call centers emerging as hubs for both local support and international outsourcing, capitalizing on Sudan's multilingual workforce. Interactive Voice Response (IVR) systems in Sudan are bridging literacy gaps, providing critical information in local dialects for health, agriculture, and government services. Sudan's adoption of Voice over Internet Protocol (VoIP) is reshaping business communication, though it faces regulatory challenges as Sudan balances innovation with traditional telecom interests. As Sudan leapfrogs legacy systems, voice technologies are enabling unique solutions like mobile money authorization via voice biometrics and community radio integration with IVR for wider information dissemination.
