Zoho phone for Kenya, Ghana, Uganda & Tanzania

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In today’s hyper-competitive business environment, customer service is not just a department; it’s a critical business strategy. This is especially true in the vibrant and diverse markets of Africa, where businesses in countries such as Kenya, Uganda, Tanzania, Nigeria, and Ghana are striving to differentiate themselves through superior customer experience.

Helloduty's cost-effective enterprise phone solution emerges is a game-changer.

Why Zoho CTI Integration Matters in Africa?

Zoho's CRM system, renowned for its robustness and versatility, includes an inbuilt phone functionality that, though powerful, can be prohibitively expensive for businesses operating in African markets. This is where Helloduty steps in, offering a compelling alternative with similar—if not superior—features, but at a fraction of the cost.

Features and Benefits of Helloduty's Enterprise Phone Solution Integrated with Zoho


The most immediate benefit of opting for Helloduty's phone solution integrated with Zoho's CRM is the significant cost savings. Businesses in Kenya, Nigeria, Uganda, Tanzania, and Ghana can now enjoy enterprise-grade telephony without the hefty price tag, making advanced customer service tools accessible to all.

Seamless Integration

Our Zoho CTI (Computer Telephony Integration) seamlessly blends with your existing Zoho CRM setup, augmenting your customer service capabilities without disrupting your workflows. This means you can start making and receiving calls directly within the Zoho interface, offering a streamlined experience for your agents and customers alike.

Enhanced Operational Efficiency

With click-to-dial functionality, your team can initiate calls directly from the Zoho CRM, eliminating the need to switch between applications or manually input phone numbers. This not only saves time but also reduces the likelihood of dialing errors, enhancing overall operational efficiency.

Comprehensive Customer Insights

Upon integrating Helloduty's solution with Zoho, agents are equipped with immediate access to customer details as calls are received. This capability ensures that customers do not have to repeat information, improving their overall experience and satisfaction with your service.

Advanced Call Management Features

From managing inbound and outbound calls within Zoho to leveraging Interactive Voice Response (IVR) technology for efficient call routing, Helloduty's suite of features enriches your call management capabilities. Add to this call recording, intelligent call queues, and AI-powered summaries, and you have a robust system that underpins your customer service efforts with intelligence and efficiency.

Multi-Channel Communication

Understanding the diverse preferences of African consumers, Helloduty's integration extends beyond voice calls. Engage with your clients through their favored channels, including SMS and WhatsApp messaging, directly through the Zoho interface.

Tailored for Africa's Unique Markets

Our deep understanding of the African continent's unique market dynamics and challenges ensures that Helloduty's solutions are perfectly aligned with the needs of businesses across Kenya, Uganda, Tanzania, Nigeria, and Ghana. Local support, coupled with our cutting-edge technology, means your customer service team is well-equipped to deliver exceptional experiences.

Revolutionize Your Customer Service with Helloduty and Zoho

By leveraging Helloduty’s enterprise phone solution integrated with Zoho CRM, businesses in Africa no longer have to compromise on quality for cost. Enhance your customer service, streamline operations, and drive unmatched value for your clients and your business. It's time to transform your customer interactions and set your brand apart in the competitive African markets. Explore the possibilities with Helloduty and Zoho today.


Elevate customer service in Africa with Helloduty's Zoho CTI integration. Enjoy cost-effective, feature-rich phone solutions tailored for Kenya, Uganda, Tanzania, Nigeria, and Ghana. Enhance efficiency and engage customers across multiple channels seamlessly.

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Understanding CTI's and SoftPhones.

Be able to see what is important and make changes instantly with powerful data and integartions tothird party platfors like Africa's Talking, Twilio and Infobip.

What is a CTI or SoftPhone application?
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CTI — Computer Telephony Integration — is an integration to current computer systems that enables computers to control and manage phone calls, providing a seamless interaction between enterprise phone systems and computer systems.

How does a CTI work on my computer?
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A CTI can work by either install our application for the Microsoft, Android and IOS marketplace, or directly on your browser. Using your account, you can integrate to third party systems to fetch an store data.

How can I get a phone number?
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Send an email to support[at]helloduty.com and we can help you procure one.

I already have a phone number can I use it?
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Yes. You can use your existing phone number.

We will however have to first virtualise it. The process of virtualisation, will disable any abilities from the physical phone number and enable its use on a soft phone.

However, a virtualised phone number will only be able to receive incoming calls but not able to make outgoing calls.

A virtualised phone number is "Masked" with another number. This other number is what will be able to make outgoing calls on behalf of the virtualised phone number.

We therefore only recommend virtualisation for migration purposes only. Once migrated, you can use the "Mask" number as advertised number.

I have a phone number with Africa's Talking, Twilio or Infobip will it work?
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If you have already acquired a phone number with Africa's Talking, Twilio or Infobip that is okay. We can connect your phone number to our system for same day delivery.

Send an email to support[@]helloduty.com and we shall set you up.

What are the benefits of a CTI?
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The benefits of a CTI are numerous, ranging from a personalised IVR — interactive voice routing —, call routing, queue management and call recording among many other benefits.