USSD, SMS, WhatsApp and Call Center Set Up & Pricing in Ivory Coast.
In Ivory Coast, telecommunication facilities are well-developed and widely used across the country. There are approximately 25 million mobile phone users in Ivory Coast, reflecting a significant portion of the population. Mobile penetration is high, with most people relying on mobile phones for communication. The internet penetration rate stands at about 43%, indicating a substantial number of people have access to the internet, though it is not universal. USSD is popular in Ivory Coast for various services, including banking, mobile payments, and checking account balances. Some of the most frequently used USSD codes include *100# for mobile network services, *123# for checking balances, and *200# for accessing additional services. Major companies utilizing USSD in Ivory Coast include MTN, Orange, and Moov, which use these codes to offer customer support, promotional services, and mobile banking options. WhatsApp and SMS are also extensively
In Ivory Coast, the telecommunications landscape offers various SMS services, each governed by Ivory Coast's specific regulations. Short codes, popular in Ivory Coast for services like mobile banking, require approval from Ivory Coast's national communications authority. Ivory Coast's businesses can use marketing SMS for promotions, but must adhere to Ivory Coast's registration and consent requirements. Transactional SMS in Ivory Coast face less stringent rules but must comply with Ivory Coast's data protection laws. Premium Rate Services SMS in Ivory Coast, which charge users for content, typically need a license from Ivory Coast's regulatory body and must follow Ivory Coast's pricing transparency guidelines.
SMS Sent (Per)
Bulk SMS is used for marketing, alerts, and customer communication. SMS is cost-effective and has higher open rates than email.
XOF
9
WhatsApp pricing in Ivory Coast
WhatsApp's popularity in Ivory Coast stems from WhatsApp's data efficiency in areas with limited internet. WhatsApp's end-to-end encryption ensures secure communication for Ivory Coast's users. The WhatsApp API Cloud enables Ivory Coast's businesses to scale customer interactions, while WhatsApp's wide adoption makes it ideal for customer service. WhatsApp's compatibility with lower-end smartphones promotes digital inclusion across Ivory Coast. The WhatsApp API Cloud allows Ivory Coast's companies to implement chatbots and integrate systems, supporting business growth even in regions with unstable connections.
WhatsApp (Per 24hr Session)
WhatsApp Business platform employs a conversation-based pricing model, charging businesses for each conversation within a 24-hour period. Conversations are categorized as service, utility, authentication, or marketing, with varying prices based on the category and the customer's country code Learn more on WhatsApp billing.
USD
0.0225
WhatsApp (Setup)
A one time set up charge to to cover the initial technical configuration, custom development, and client onboarding process.
USD
49
USSD pricing in Ivory Coast
Ivory Coast leverages USSD technology for interactive, menu-driven services that operate without internet, crucial for Ivory Coast's digital inclusion efforts. In Ivory Coast, USSD facilitates mobile banking, public service delivery, and information access, serving both urban and rural populations through its compatibility with basic phones. Ivory Coast's telecom regulator oversees USSD short codes, ensuring fair access across mobile networks and adhering to Ivory Coast's specific numbering plan. Despite growing smartphone adoption, USSD remains vital in Ivory Coast for its universal accessibility, helping bridge the digital divide and spurring innovation in sectors ranging from agriculture to healthcare.
Dedicated USSD Code (Monthly)
This fee is charged per month to keep the USSD code active and is charged per Telco.
XOF
100,000
USSD Usage Postpaid (Per dial)
This is the cost per USSD session. A session starts when a user dials the code on their phone, and the flat rate is charged to the business in postpaid pricing.
XOF
3
Voice (IVR) pricing in Ivory Coast
Ivory Coast's voice service landscape is rapidly evolving, with call centers emerging as hubs for both local support and international outsourcing, capitalizing on Ivory Coast's multilingual workforce. Interactive Voice Response (IVR) systems in Ivory Coast are bridging literacy gaps, providing critical information in local dialects for health, agriculture, and government services. Ivory Coast's adoption of Voice over Internet Protocol (VoIP) is reshaping business communication, though it faces regulatory challenges as Ivory Coast balances innovation with traditional telecom interests. As Ivory Coast leapfrogs legacy systems, voice technologies are enabling unique solutions like mobile money authorization via voice biometrics and community radio integration with IVR for wider information dissemination.
