Customer Relationship Management (CRM) — Africa

Top CRM Platforms in Nigeria

Zendesk, Freshdesk, Odoo and Salesforce are some of the top CRM platforms in Nigeria. These platforms are tailored to improve the efficiency of Nigerian business operations.

1. Zendesk

Rating: 5

Starting Price: $19 per agent/month (approx. ₦14,600)

Features:

  • Multi-channel support (email, chat, phone, social media)
  • Ticketing system
  • Automation and workflows
  • Reporting and analytics
  • Self-service portal
  • Knowledge base
  • Integration with over 1,000 apps
  • AI-powered answer bot

Product Description: Zendesk is a comprehensive customer service platform ideal for businesses in Nigeria seeking to improve customer engagement and streamline support operations. With multi-channel support, robust ticketing, and advanced automation, Zendesk helps Nigerian businesses manage and resolve customer inquiries efficiently. Its AI-powered features and extensive integrations make it a powerful solution for enhancing customer satisfaction and operational efficiency in Nigeria.

2. Freshdesk

Rating: 4.5/5

Starting Price: Free for up to 10 agents, then $15 per agent/month (approx. ₦11,500)

Features:

  • Multi-channel support (email, phone, chat, social media)
  • Ticketing system
  • Team collaboration tools
  • Automation and workflows
  • Self-service portal
  • Reporting and analytics
  • Gamification
  • Integration with over 100 apps

Product Description: Freshdesk is a user-friendly customer support software designed to help businesses in Nigeria provide exceptional customer service. With features like multi-channel support, a robust ticketing system, and advanced automation, Freshdesk enables teams in Nigeria to collaborate effectively and resolve customer issues promptly. Its intuitive interface, combined with powerful reporting and analytics, makes it an ideal solution for improving customer satisfaction and streamlining support processes in Nigeria.

3. Odoo

Rating: 4.5/5

Starting Price: $13 per user/month (approx. ₦10,000)

Features:

  • Integrated helpdesk and ticketing system
  • Multi-channel support
  • Customizable workflows
  • Automation and canned responses
  • Knowledge base
  • SLA tracking
  • Reporting and analytics
  • Integration with Odoo's suite of business apps

Product Description:Odoo is an all-in-one business management software that includes a comprehensive helpdesk module, perfect for businesses in Nigeria. Designed to improve customer service and support operations, Odoo's helpdesk provides multi-channel support, customizable workflows, and automation features. With seamless integration into Odoo's suite of business applications, Nigerian businesses can manage customer interactions alongside other business processes, ensuring a holistic approach to customer service and operational efficiency in Nigeria.

4. Salesforce Service Cloud

Rating: 4.5/5

Starting Price: $25 per user/month (approx. ₦19,200)

Features:

  • Omni-channel support (email, phone, chat, social media)
  • Case management
  • Knowledge base
  • Workflow automation
  • AI-powered insights
  • Customer self-service portal
  • Reporting and analytics
  • Integration with Salesforce ecosystem

Product Description: Salesforce Service Cloud is a robust customer service platform that leverages the power of the Salesforce ecosystem to deliver exceptional customer support for businesses in Nigeria. With omni-channel capabilities, AI-powered insights, and advanced case management, Service Cloud enables businesses in Nigeria to provide personalized and efficient customer service. Its deep integration with other Salesforce products ensures seamless data flow and a unified view of customer interactions, making it an ideal choice for Nigerian businesses seeking to enhance their customer support operations.

HelloDuty can help your business integrate with your CRM of choice, including Salesforce as indicated in this video;

5. Zoho Desk

Rating: 4.3/5

Starting Price: Free for up to 3 agents, then $14 per agent/month (approx. ₦10,800)

Features:

  • Multi-channel support (email, phone, chat, social media)
  • Ticketing system
  • Automation and workflows
  • Self-service portal
  • Knowledge base
  • SLA management
  • Reporting and analytics
  • Integration with Zoho ecosystem and other apps

Product Description:Zoho Desk is a comprehensive customer service software designed to help businesses in Nigeria deliver superior customer support. With features like multi-channel support, advanced ticketing, and workflow automation, Zoho Desk enables teams in Nigeria to handle customer inquiries efficiently and effectively. Its robust reporting and analytics tools provide valuable insights into support operations, while integration with the Zoho ecosystem ensures a seamless experience across various business functions. Zoho Desk's affordability and feature-rich offering make it a popular choice for businesses of all sizes in Nigeria.

6. QuickBase

Software by Intuit Inc

Rating: 4

Starting Price: Available on Request

Features: Mobile App, API, Free Trial

Product Description: QuickBase simplifies workflows for organizations in Nigeria, reducing overhead in managing property listings, potential buyers, agreements, and work orders for real estate businesses.

7. Freshsales

A product of Freshworks

Rating: 4.6

Starting Price: $0 For up to 3 Users (~₦0)

Features: Mobile App, API, Free Trial

Product Description: Freshsales equips high-growth sales teams in Nigeria with features for quick context, effective communication, and faster deal closures. It integrates with email and phone, prioritizing leads and tasks automatically.

8. Thryv

Everything you Need to Run Your Business

Rating: 4

Starting Price: $0 Per Month (~₦0)

Features: Mobile App, API, Free Trial

Product Description: Thryv is ideal for small businesses in Nigeria, managing customer and contact communication through fast text messages and emails. It offers automated appointment reminders and payment processing tools.

9. NetHunt CRM

Gmail CRM for Sales Teams and Small Businesses

Rating: 5

Starting Price: $30 User/Month (~₦30,000)

Features: Mobile App, API, Free Trial

Product Description: NetHunt integrates seamlessly with Gmail and Google Workspace apps, tailored for small to medium-sized businesses in Nigeria. It provides customizable pipelines, email campaigns, and contact management tools.

10. Brevo

Rating: 4.7

Starting Price: $0 Per Month (~₦0)

Features: Mobile App, API, Free Trial

Product Description: Brevo CRM integrates sales, marketing, customer support, and inventory management into a unified platform, known for its user-friendliness in Nigeria. It includes customizable dashboards and reports.

11. FreeCRM for SMBs

Rating: 5

Starting Price: $0 Forever (~₦0)

Product Description: FreeCRM is a free CRM in Nigeria suitable for budget-conscious companies of all sizes, offering seamless customer relationship management with no user limits and basic sales automation features.

12. Creatio CRM

Process-driven CRM for Marketing, Sales, and Service

Rating: 5

Starting Price: $25 User/Month (~₦25,000)

Features: Mobile App, API, Free Trial

Product Description: Creatio offers a no-code platform for CRM and industry workflow automation in Nigeria. It includes customizable business processes, marketing campaign management, and service automation.

13. HubSpot CRM

Rating: 4.6

Starting Price: $45 Per Month (~₦45,000)

Features: Mobile App, Free Trial

Product Description: HubSpot CRM helps businesses in Nigeria track leads, manage touchpoints, and monitor lead status efficiently. It includes email tracking, task automation, and sales pipeline management.

14. Insightly CRM

CRM Software Solution for All Types of Business

Rating: 4.3

Starting Price: $0 User/Month/Billed Annually (~₦0)

Features: Mobile App, API, Free Trial

Product Description: Insightly offers a simple yet powerful CRM system with integrations to major business tools and social media platforms. It supports project management, lead routing, and email marketing.

15. PeopleSoft CRM Software

Software by Oracle Corporation

Rating: N/A (Information provided)

Starting Price: Available on Request

Features: Mobile App, Free Trial

Product Description: PeopleSoft CRM by Oracle Corporation tailors solutions for Nigerian businesses based on industry-specific needs and strategies. It integrates with Oracle's suite of enterprise applications for comprehensive customer management.

16. Sage CRM

Starting Price: Available on Request

Features: Mobile App, API, Free Trial

Product Description: Sage CRM enhances customer interactions, accelerates sales, and boosts business productivity in Nigeria. It includes sales forecasting, campaign management, and customer service tools.

17. nTireCRM

Rating: 5

Starting Price: Available on Request

Features: Mobile App, API, Free Trial

Product Description: nTireCRM offers comprehensive dashboards and sales reports with detailed market insights for businesses in Nigeria. It supports territory management, lead scoring, and customer segmentation.

18. Bitrix24

Software by Bitrix Inc.

Rating: 4.4

Starting Price: Available on Request

Features: Mobile App, API, Free Trial

Product Description: Bitrix24 organizes and tracks client interactions, enhancing teamwork with over 30 business tools in Nigeria. It includes CRM workflows, communication channels, and project management features.

19. Teknovate CRM

Rating: 4.8

Starting Price: $39 Per Month (~₦39,000)

Features: Mobile App, API, Free Trial

Product Description: Teknovate CRM integrates sales and marketing automation with industry best practices for Nigerian businesses. It includes lead nurturing, campaign tracking, and customer lifecycle management.

20. Oracle CRM

Software by Oracle Corporation

Rating: 4.5

Starting Price: Available on Request

Features: Mobile App, Free Trial

Product Description: Oracle CRM includes comprehensive customer management solutions through Oracle and PeopleSoft products, focusing on Nigerian markets. It supports sales forecasting, customer segmentation, and service automation.

21. Microsoft Dynamics CRM

Software by Microsoft Corporation

Rating: 4.7

Starting Price: Available on Request

Features: Mobile App, Free Trial

Product Description: Microsoft Dynamics CRM offers social insights, business intelligence, and productivity tools tailored for Nigerian businesses. It integrates with Microsoft Office applications and Azure services for seamless operations.

Last updated
June 21, 2024
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