Platform features

One platform to help you communicate with your customers across Africa.

12 months Free

Access our starter features for free for 12 months. Opt to keep thereafter.
$0/m
Get Started Free
No credit card is required.

Starter

For growing teams to collaborate around great customer experiences.
$199/m
Contact Us
1 month free trial

Pro

For organisations to scale with advanced tools and controls. Includes premium support.
$449/m
Contact Us
1 month free trial
Starter
Jump
Enterprise
Per month
USD 199
USD 599
USD 769
Countries supported
1
10
Unlimited
Ticketing
Unlimited contacts
Available
Available
Available
Custom collections
5
50
100
Total records
1,000,000
10,000,000
30,000,000
API collections
-
50
100
Team members (Not including Agent Seats)
2
12
25
Reports & Dashboards
Available
Available
Available
Automation
Flows
5
100
300
Data Triggers
Available
Available
Available
Task Management
Available
Available
Available
External API requests (month)
1,000
10,000
100,000
USSD  / SMS Designer
Available
Available
Available
WhatsApp
Available
Available
Available
Integrations
Basic apps e.g M-Pesa and SMS
Available
Available
Available
Premium Apps e.g Salesforce / Slack
Available
Available
Available
Support
Premium Support
Available
Available
Available
Documentation & How to
Available
Available
Available
Priority feature request
Available
Available
Available

All plans include

Be able to see what is important and make changes instantly with powerful data analytics.

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SSO
Profile
Add-on users
Cloud Security
API Integration
Card
Roles and Profiles
Messaging
Campaigns
Profile
Add-on users
Automation
Automation
Support
Documentation
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Call back
Star
Data Compliance
Reports
Reports and Dashboards
Celebrate
Contact tagging
Celebrate
Contact tagging
Configure
Unlimited Reviewing
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Data Compliance
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Call back
Support
Support
Automation
Automation
Profile
Add-on users
Messaging
Campaigns
Cloud Security
API  Integration
Reports
Reports and Dashboards
Layers
Assign Members
Card
Roles and Profiles
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Callback
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Callback
Support
Support
Cloud Security
API Integration
Automation
Automation
Profile
Add-on users
Reports
Reports and Dashboards
Messaging
Campaigns
Cloud Security
API  Integration
Layers
User Permissions
Messaging
Report templates
Star
Tag
Celebrate
SSO
FAQ

We’ve got you covered, 24/7.

Frequently asked questions
Is Helloduty right for our business?
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Everyone has unique needs for their business, so there’s one way to know if Brrng is right for you: try it!

What is a collection?
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Similar to an excel sheet. A collection will hold related data. E.g Contacts or orders.

What is an external collection?
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A collection that uses data from an external source such as your self-hosted database.

We understand that you might not want to store all your data on Brrng, and therefore an external collection helps your third-party data feel and act as if its stored on Brrng.

What are the call centre system limits?
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There are no system limits. Get your virtual phone number from Africa's Talking and plug it in.

A virtual number can have thousands of parallel incoming and outgoing calls, add a voice tree (IVR) and organise your calls into queues.

What is a USSD / Voice / Messaging flow?
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A USSD flow helps you design the USSD interface by creating menu items.

A Voice flow helps you design a Voice Tree, press 1 for Marketing and 2 for Sales. Use a Voice flow to assign users to the correct queue.

A Messaging flow helps you design for 2 ways SMS or WhatsApp and Telegram.

Just like a bot.

What is premium support?
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Our premium support means you get assigned a customer success consultant who will help you define your requirements and match those requirements to Brrng offerings.

Unlike the standard support, our premium support will hand hold you on every step of the journey. Your requests to build i new features will be prioritised by our team.

Support

Ask us anything.

We offer 24/7 on-call, email support to all our customers, no matter what plan you choose or what time zone you’re in.

Relationships that matter.

Plan, engage, and analyse with ease. Transform your customer relationship with an all-in-one platform.

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