Zendesk + Helloduty Phone for Africa

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Helloduty's integration with Zendesk redefines customer service efficiency by infusing powerful telephony features into your customer service center's workflow. Our integration ensures that every interaction with your customers is smooth, informed, and productive. Here are the benefits of integrating Helloduty's enterprise phone solution with Zendesk:

  • Click-to-Dial: Increase your team's efficiency with the convenience of initiating calls with a single click from within Zendesk, eliminating the need to switch between applications or manually enter phone numbers.
  • Ticket-Pop: Empower agents with immediate access to relevant customer information as calls come in. This automatic ticket display ensures customers do not have to repeat information, enhancing their overall experience.
  • Inbound and Outbound Call Integration: Manage all calls directly from Zendesk. Whether reaching out to customers or receiving their calls, agents remain within the Zendesk interface, centralizing communication and streamlining call management.
  • Call Recording: Automatically record calls for quality assurance, training, or compliance purposes. These recordings are accessible within Zendesk for easy review and reference.
  • IVR Integration: Deliver professional customer service with an Interactive Voice Response system. Route calls efficiently to the appropriate agent or department, reducing wait times and improving first-call resolution.
  • Queues: Manage high call volumes with smart queuing that ensures no customer is left behind. Organize and prioritize incoming calls effectively, directly from your Zendesk dashboard.
  • Call Notes: Take notes during a call and save them within the corresponding Zendesk ticket for a comprehensive history of customer interactions, ensuring continuity and informed support.
  • AI Summary: Utilize artificial intelligence to summarize calls, capturing key points and action items. This feature saves time and allows agents to quickly understand and meet customer needs.
  • SMS and WhatsApp Messaging: Extend your reach beyond traditional voice calls. Send and receive text messages and WhatsApp communications directly through Zendesk, offering customers their preferred contact methods.

By taking advantage of Helloduty's comprehensive suite of telephony tools, your customer service team can offer unmatched support, rich in both empathy and efficiency. Embrace a world where every customer interaction is an opportunity to delight, with insights and tools at your fingertips that shape positive outcomes, every call at a time.

Discover the transformative impact of Helloduty's enterprise phone solution with Zendesk integration for your customer service center today.


Maximize efficiency with Zendesk CTI Integration. Streamline calls and support in one platform for superior customer service.