Odoo Phone for Kenya, Uganda, Nigeria, Ghana, South Africa, and Tanzania
This powerful tool is designed to streamline your communication processes and improve your overall productivity on Odoo.
Simplicity in one-click calling in Africa.
Connect instantly with your contacts through our embedded Ringover dialer within Odoo. This integrated solution eliminates manual dialing, enabling one-click calls directly from your contact list. Our solution is robustly supported by Africa's Talking, Twilio, and Infobip, offering extensive coverage across Kenya, Uganda, Nigeria, Ghana, South Africa, and Tanzania.
Centralized Call History
Automatically log all call details, tags, notes, and text messages directly in Odoo. This centralization saves your sales team the effort of manual data entry, boosting efficiency and allowing more time for customer engagement. Our integration includes support from Africa's Talking, Twilio, and Infobip, enhancing its functionality across multiple African markets.
Keep Contact Information in Sync
Ensure your contact data in Odoo is consistently up to date with our automatic sync feature. Changes in contact details are instantly reflected within Odoo, thanks to our integration with key platforms like Africa's Talking, Twilio, and Infobip.
Optimize Customer Focus
Access essential Odoo customer information without leaving the Ringover dialer. This integrated approach streamlines the process of handling calls, providing a personalized and efficient service to your customers. Enjoy seamless service integration with Africa's Talking, Twilio, and Infobip.
Efficiently Manage Customer Requests
Our integration with the Odoo Helpdesk ticketing module automates the creation of detailed tickets from each call, including tags, notes, and recordings, directly within Odoo. This feature ensures that all customer requests are managed effectively without the need to switch between systems.
Transform Conversations into Actionable Insights
Utilize Empower, Ringover’s conversational AI, to extract, analyze, and sync insights from client conversations directly into Odoo. This integration facilitates a more personalized, data-driven engagement strategy across your operations in Kenya, Uganda, Nigeria, Ghana, South Africa, and Tanzania.
With our built-in CTI/Phone integration, your team can operate entirely within Odoo, streamlining workflows and enhancing productivity. Supported by Africa's Talking, Twilio, and Infobip, this solution is designed to meet the diverse needs of businesses across Africa.
Enhance the efficiency of your customer service and save invaluable time with our Odoo CTI/Phone integration.
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FAQ
Understanding CTI's and SoftPhones.
Be able to see what is important and make changes instantly with powerful data and integartions tothird party platfors like Africa's Talking, Twilio and Infobip.
What is a CTI or SoftPhone application?
CTI — Computer Telephony Integration — is an integration to current computer systems that enables computers to control and manage phone calls, providing a seamless interaction between enterprise phone systems and computer systems.
How does a CTI work on my computer?
A CTI can work by either install our application for the Microsoft, Android and IOS marketplace, or directly on your browser. Using your account, you can integrate to third party systems to fetch an store data.
How can I get a phone number?
Send an email to support[at]helloduty.com and we can help you procure one.
I already have a phone number can I use it?
Yes. You can use your existing phone number.
We will however have to first virtualise it. The process of virtualisation, will disable any abilities from the physical phone number and enable its use on a soft phone.
However, a virtualised phone number will only be able to receive incoming calls but not able to make outgoing calls.
A virtualised phone number is "Masked" with another number. This other number is what will be able to make outgoing calls on behalf of the virtualised phone number.
We therefore only recommend virtualisation for migration purposes only. Once migrated, you can use the "Mask" number as advertised number.
I have a phone number with Africa's Talking, Twilio or Infobip will it work?
If you have already acquired a phone number with Africa's Talking, Twilio or Infobip that is okay. We can connect your phone number to our system for same day delivery.
Send an email to support[@]helloduty.com and we shall set you up.
What are the benefits of a CTI?
The benefits of a CTI are numerous, ranging from a personalised IVR — interactive voice routing —, call routing, queue management and call recording among many other benefits.
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