AI on Duty.
Say hello to happier customers.
A cloud call center that works wherever you work.
Put your customer data to work. Our call center system works with your Zendesk, Freshdesk, Zoho and Salesforce CRM and is specially designed for organisations in Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Nigeria, Ghana and South Africa
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Our call center works for Umba Microfinance. Secure direct integrations to their systems has boosted agent call response times.
Our call center in action.
Our cloud call center system includes an IVR — Interactive Voice Response — Helps you serve your customer any time of the day.
Your call center calls are automatically routed to the right persons and recorded for quality and assurance purposes.
Our call center system is currently supported in the following African and other countries:
An Interactive Voice Response (IVR) system is an automated call routing tool that answers calls and guides customers using menu options such as “Press 1 for Marketing” or “Press 2 for Finance.” For call centers across Africa, IVRs play a critical role in reducing call volume to agents, resolving simple issues instantly, and ensuring every customer gets answered — even during peak hours.
IVRs can be hosted internally on an IPPBX or outsourced to a cloud provider like HelloDuty. However, running an IVR in-house requires reliable power, stable internet, a dedicated public IP address, and constant technical support — challenges many African businesses face daily. This makes self-hosted IVRs expensive, fragile, and hard to maintain.
That’s why leading call centers in Africa are moving to cloud-hosted IVRs. HelloDuty provides a fully managed, always-available, and secure IVR platform that requires zero code to build or update. Your team can create and maintain call flows effortlessly without engineers or infrastructure costs.
With HelloDuty, you can also integrate your IVR with essential business tools such as email, SMS, and CRMs. For Salesforce users, our native Salesforce CTI integration enables you to build a complete 360° call center application — from automated call routing to real-time case creation and agent productivity tools — directly inside Salesforce.
Services & Pricing Per Country
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