Call Center Systems — Africa
Safaricom Customer Care Number (100, 200, 234) & 40+ More
Safaricom customer care: dial 100, 200 or 234, WhatsApp 0722 000 100. Plus verified 2026 numbers for Airtel, KPLC, Equity, KCB, KRA and 30+ more.
The Safaricom customer care number is 100 for PrePay (free from a Safaricom line) and 200 for PostPay customers. Dial 234 for M-Pesa support, 400 for Home Fibre, or +254 722 002 100 from other networks. On WhatsApp, message Safaricom's Zuri assistant on 0722 000 100. All lines run 24/7.
Whether you are chasing an M-Pesa reversal, escalating a KPLC token issue, or trying to reach a bank before a fraudulent transaction clears, having the right customer care number saves hours. This directory covers Safaricom in full - every channel - plus verified 2026 numbers for Kenya's telcos, banks, utilities, government agencies, e-commerce platforms and pay-TV providers.
Every number was re-verified against the company's official website, app or verified social account as of July 2026. Bookmark this page.
What Is the Safaricom Customer Care Number?
Safaricom serves over 47 million connections and runs the largest contact centre in East Africa (Safaricom FY2025 results). It splits support by customer type, so dialling the right line puts you in the right queue immediately:
| Service | Number | Cost | Availability |
|---|---|---|---|
| PrePay customer care | 100 | Free from a Safaricom line | 24/7 |
| PrePay (from other networks) | +254 722 002 100 | Chargeable | 24/7 |
| PostPay customer care | 200 | Free from a Safaricom line | 24/7 |
| PostPay (from other networks) | +254 722 002 200 | Chargeable | 24/7 |
| M-Pesa support | 234 | Free from a Safaricom line | 24/7 |
| Home Fibre support | 400 (or dial *400#) | Free from the registered Safaricom line | 24/7 |
| WhatsApp (Zuri assistant) | 0722 000 100 | Data rates only | 24/7 |
| Fraud reporting | SMS 333 | Free | 24/7 |
| Email (PrePay) | customercare@safaricom.co.ke | - | - |
| Email (PostPay) | advantage@safaricom.co.ke | - | - |
| Email (Home Fibre) | safaricomhome@safaricom.co.ke | - | - |
| X (Twitter) | @Safaricom_Care | - | 24/7 |
What is the Safaricom customer care WhatsApp number?
Safaricom's WhatsApp customer care number is 0722 000 100. Save it to your contacts (or open wa.me/254722000100) and say "Hi" to start a chat with Zuri, Safaricom's AI assistant. Zuri can retrieve your PUK, reverse an M-Pesa transaction, buy bundles, check balances, pull M-Pesa statements and unsubscribe you from premium SMS services - no queue required. Zuri is also available on Facebook Messenger, Telegram, the mySafaricom app and web chat.
What is the M-Pesa contact number?
Dial 234 free from any Safaricom line for M-Pesa-specific issues - reversals, failed transactions, statement requests and account locks.
Faster self-service routes:
- Wrong-number transaction? Forward the M-Pesa confirmation SMS to 456 immediately to trigger a reversal request, or use Zuri on WhatsApp.
- M-Pesa menu: dial *334# for balances, statements and PIN services without calling anyone.
- Fraudulent SMS? Forward it to 333 (free) so the number is flagged and blocked.
How do I contact Safaricom Home Fibre customer care?
Dial 400 free from the Safaricom line registered to your Home Fibre account, or dial *400# to check account status, renew or upgrade your package. You can also email safaricomhome@safaricom.co.ke or ask Zuri on WhatsApp (0722 000 100) to log a connectivity ticket. For unresolved outages, @Safaricom_Care on X typically responds within the hour.
How do I talk to a live Safaricom customer care agent?
Dial 100 (PrePay) or 200 (PostPay), then follow the IVR prompts - choosing your issue category first, then the "talk to an agent" option, usually 0. Queues are shortest between 8:00 and 9:30 am and late evening. Have your ID number, Safaricom number and last transaction reference ready; agents verify identity before making account changes.
How do I know a "Safaricom" call is genuine?
Safaricom calls customers from 0722 000 000 only. If anyone calls from a different number claiming to be Safaricom - especially asking for your PIN or an SMS code - hang up and dial 100 or 200 to verify. Report the number by SMS to 333. No Safaricom agent will ever ask for your M-Pesa PIN.
Master List: The Most Contacted Customer Care Numbers in Kenya
| Company | Call | WhatsApp / Self-service | |
|---|---|---|---|
| Safaricom | 100 / 200 / +254 722 002 100 | 0722 000 100 (Zuri) | customercare@safaricom.co.ke |
| M-Pesa | 234 | *334# / SMS 456 (reversals) | - |
| Safaricom Home Fibre | 400 | *400# | safaricomhome@safaricom.co.ke |
| Airtel Kenya | 100 / 0733 100 100 | My Airtel app | - |
| Telkom Kenya | 100 / 020 222 1000 | - | customercare@telkom.co.ke |
| Faiba (JTL) | 0747 585 100 / 020 840 5100 | - | csc@jtl.co.ke |
| Equity Bank | 0763 063 000 / 100 (Equitel) | 0763 000 000 (EVA) | info@equitybank.co.ke |
| KCB Bank | 0711 087 000 | 0711 087 087 | contactus@kcb.co.ke |
| Co-operative Bank | 0703 027 000 / 020 277 6000 | 0736 690 101 | customerservice@co-opbank.co.ke |
| NCBA Bank | 0711 056 444 / 020 288 4444 / 0800 720 444 | - | contact@ncbagroup.com |
| Absa Bank Kenya | 0722 130 120 / 0732 130 120 / 020 390 0000 | 0710 130 000 (Abby) | absa.kenya@absa.africa |
| Stanbic Bank | 0711 068 888 / 020 326 8888 | - | customercarekenya@stanbic.com |
| Kenya Power (KPLC) | 97771 / 95551 / 0703 070 707 / 0732 170 170 | *977# | customercare@kplc.co.ke |
| Huduma Kenya | 1919 / 020 690 0020 | 0747 191 919 | - |
| eCitizen | 0709 583 333 | - | support@ecitizen.go.ke |
| KRA | 020 4 999 999 / 0711 099 999 | - | callcentre@kra.go.ke |
| NTSA | 0709 932 300 / 020 663 2300 | 0797 556 354 | info@ntsa.go.ke |
| SHA (ex-NHIF) | 147 (toll-free) / 0800 720 601 | SMS 147 | - |
| NSSF | 0800 221 2744 / 020 272 9911 | - | info@nssfkenya.co.ke |
| Jumia Kenya | 0709 074 000 | In-app chat | customer-service@jumia.co.ke |
| Kenya Airways | 0711 024 747 | 0705 474 747 | customer.relations@kenya-airways.com |
| DStv / GOtv (MultiChoice) | 0711 066 000 / 0711 066 555 | Self-service app | mchoice@ke.multichoice.com |
| StarTimes | 0719 077 077 | - | - |
| Zuku Fiber | 0205 205 205 / 0719 028 200 | - | support@zukufiber.co.ke |
| Emergency (police, fire, ambulance) | 999 / 112 | - | - |
Telecommunications Customer Care Numbers
Airtel Kenya customer care
- From an Airtel line: dial 100 (free, 24/7)
- From other networks or abroad: 0733 100 100 (+254 733 100 100)
- Airtel Money: same lines; the My Airtel app handles most balance and reversal queries
- Airtel only calls customers from its designated official lines - treat any other "Airtel" caller as suspect.
Telkom Kenya customer care
- From a Telkom line: dial 100
- From other networks: 020 222 1000
- Corporate customers: 200 from Telkom, or 0800 200 000 (toll-free)
- Email: customercare@telkom.co.ke
Faiba (JTL) customer care
- Call: 0747 585 100 (Faiba line) or 020 840 5100
- Email: csc@jtl.co.ke
Which Banks Have 24-Hour Customer Care in Kenya?
All Tier-1 Kenyan banks now run 24/7 contact centres. If you suspect fraud on your account, call first - email is too slow to stop a transaction.
Equity Bank customer care
- 24-hour contact centre: 0763 063 000, or 100 from an Equitel line
- WhatsApp (EVA chatbot): 0763 000 000
- Equity uses 0763 000 000 as its single universal outgoing number - if "Equity" calls you from anything else, hang up.
KCB Bank customer care
- 24-hour line: 0711 087 000
- WhatsApp: 0711 087 087
- Email: contactus@kcb.co.ke
Co-operative Bank customer care
- Call: 0703 027 000 or 020 277 6000 (24/7)
- WhatsApp: 0736 690 101 · SMS: 16111
- Email: customerservice@co-opbank.co.ke
NCBA, Absa and Stanbic
| Bank | 24-hr lines | Extras |
|---|---|---|
| NCBA | 0711 056 444 / 0732 156 444 / 020 288 4444 | Toll-free 0800 720 444 · contact@ncbagroup.com |
| Absa Kenya | 0722 130 120 / 0732 130 120 / 020 390 0000 | WhatsApp "Abby" 0710 130 000 · absa.kenya@absa.africa |
| Stanbic | 0711 068 888 / 020 326 8888 | customercarekenya@stanbic.com |
Other bank contact lines
| Bank | Call | |
|---|---|---|
| DTB | 0719 031 000 / 020 286 0000 | - |
| I&M Bank | 0719 088 000 / 020 322 1000 | - |
| Family Bank | 0703 095 445 / 020 325 2445 | - |
Utilities and Government Customer Care Numbers
Kenya Power (KPLC) customer care
For outages, token issues and new connections - the National Contact Centre runs 24/7:
- Short codes: 97771 (toll-free on Safaricom) or 95551
- Call: 0703 070 707 or 0732 170 170
- USSD: *977# for tokens, bills and outage reports
- Email: customercare@kplc.co.ke
Huduma Kenya and eCitizen
- Huduma contact centre: dial 1919, call 020 690 0020, or WhatsApp 0747 191 919
- eCitizen support: 0709 583 333 or support@ecitizen.go.ke
KRA contact centre
- Call: 020 4 999 999 or 0711 099 999 (Mon–Fri, 8 am–5 pm)
- Email: callcentre@kra.go.ke
SHA (Social Health Authority - replaced NHIF)
- Toll-free: dial 147 from any network (24/7), or 0800 720 601
- SMS: 147 · Registration USSD: *147#
- Old NHIF lines no longer apply - SHA consolidated everything under 147.
NSSF and NTSA
- NSSF: toll-free 0800 221 2744, or 020 272 9911 / 020 271 0552
- NTSA (TIMS, licences, number plates): 0709 932 300 or 020 663 2300; WhatsApp 0797 556 354
Emergency numbers
- Police, fire, ambulance: 999 or 112 (free, any network)
- Police hotline: 0800 720 700 · GBV helpline: 1195 · Child helpline: 116
E-commerce, Delivery, Travel and Pay-TV
Jumia, Glovo, Uber, Bolt and Little
| Platform | Primary channel | Phone |
|---|---|---|
| Jumia Kenya | In-app chat | 0709 074 000 |
| Glovo | In-app chat | - (email support-ke@glovoapp.com) |
| Uber | In-app help + in-app emergency line | - |
| Bolt | In-app chat | - (email support@bolt.eu) |
| Little Cab | Call | 0709 779 779 |
Kenya Airways and Madaraka Express (SGR)
- Kenya Airways: 0711 024 747 (24/7), WhatsApp 0705 474 747, customer.relations@kenya-airways.com
- Madaraka Express (SGR) bookings: 0709 907 000 / 0709 907 555
DStv, GOtv, StarTimes and Zuku
- DStv / GOtv (MultiChoice Kenya): 0711 066 000 or 0711 066 555 - MultiChoice does not make official customer-service calls via WhatsApp; treat WhatsApp "agents" as scams
- StarTimes: 0719 077 077
- Zuku Fiber: 0205 205 205 (also 0719 028 200 / 0732 132 200); Zuku TV: 020 520 0025
How Do You Reach Customer Care Faster in Kenya?
- Call early. Queues are shortest between 8:00 and 9:30 am.
- Use the dedicated line. M-Pesa issue? 234 beats 100. Home Fibre? 400 beats both.
- Try the bot first. Zuri (Safaricom), EVA (Equity) and Abby (Absa) resolve PUK, reversal and balance queries in under a minute.
- Have your details ready. ID number, account number and the last transaction reference.
- Escalate on X. Most large Kenyan brands answer public posts and DMs faster than phone queues.
- Always take a ticket number. It turns your next call from a restart into a follow-up.
If you are a Safaricom user, our guide to the most useful Safaricom USSD codes can often save you the call entirely.
Frequently Asked Questions
How do I talk to a Safaricom customer care agent directly?
Dial 100 (PrePay) or 200 (PostPay) free from your Safaricom line, choose your issue category on the IVR, then select the talk-to-an-agent option. From other networks, call +254 722 002 100. Lines run 24/7; queues are shortest before 9:30 am.
What is the Safaricom customer care WhatsApp number?
It is 0722 000 100. Save it and message "Hi" to chat with Zuri, Safaricom's AI assistant, for PUK retrieval, M-Pesa reversals, bundle purchases and balance checks - 24/7.
What is the M-Pesa contact number?
Dial 234 free from any Safaricom line for M-Pesa support. For a wrong-number transaction, forward the M-Pesa confirmation SMS to 456 immediately to request a reversal.
How do I contact Safaricom Home Fibre customer care?
Dial 400 free from the Safaricom line registered to your account, use *400# for self-service, or email safaricomhome@safaricom.co.ke.
How do I report fraud on M-Pesa?
Forward the fraudulent SMS to 333 (free) and call 234 or 100. Remember Safaricom only calls customers from 0722 000 000 and will never ask for your PIN. You can also report to the DCI on 0800 722 203.
What is the toll-free number for KPLC?
Dial 97771 (toll-free on Safaricom) or call 0703 070 707 / 0732 170 170. All route to Kenya Power's 24/7 National Contact Centre. *977# handles tokens and outage reports.
Is there a single emergency number in Kenya?
Yes - 999 or 112 from any network, free, for police, ambulance and fire. The GBV helpline is 1195 and the child helpline is 116.
How do I escalate if customer care doesn't help?
Ask for a team leader on the call and note the ticket number. If unresolved, email the company's customer-experience address, then escalate to the sector regulator: CAK for telcos, CBK for banks, EPRA for energy.
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