The Most Contacted Customer Care Numbers in Kenya (2026)

Whether you are chasing an M-Pesa reversal, escalating a KPLC token issue, or just trying to track a Glovo order that has gone cold, having the right customer care number in Kenya at your fingertips saves hours. This 2026 directory consolidates the most contacted customer care numbers across Kenyan telcos, banks, utilities, government agencies, e-commerce platforms, ride-hailing apps and tech services. Every number below has been verified against the company's official website or app as of June 2026.

Bookmark this page — and if you run a Kenyan business, scroll to the bottom for how HelloDuty helps you build a contact center your customers actually want to call.

Telecommunications Customer Care Numbers in Kenya

Safaricom Customer Care

Safaricom serves over 45 million Kenyan subscribers and runs one of the largest contact centers in East Africa.

• PrePay: Dial 100 (free from a Safaricom line) or +254 722 002 100 (chargeable).
• PostPay: Dial 200 (free) or +254 722 002 200.
• M-Pesa support: Dial 234 from a Safaricom line.
• Email: customercare@safaricom.co.ke

Airtel Kenya Customer Care

• PrePay: 100 (free from Airtel)
• PostPay: 200 (free)
• Broadband: 400 (free)
• From any other network: 0733 100 100

Telkom Kenya Customer Care

• Customer care: 100 from a Telkom line, or +254 770 100 100
• Email: customercare@telkom.co.ke

Faiba (JTL) Customer Care

• Call: 0747 696 100

Banking Customer Care Numbers in Kenya

Equity Bank Customer Care

Equity rolled out a universal outgoing number to reduce phishing risk — always cross-check before sharing details.

• 24-hour contact centre: 100 or 0763 063 000
• Universal outgoing number: 0763 000 000
• Email: info@equitybank.co.ke

KCB Bank Customer Care

• Safaricom: 0711 087 000
• Airtel: 0734 108 200
• Landline: (020) 327 0000 / 285 2000
• Email: contactcentre@kcbgroup.com

Co-operative Bank Customer Care

• Call: (020) 227 6000 or 0703 027 000
• Email: customerservice@co-opbank.co.ke

NCBA Bank Customer Care

• Call: (020) 288 4444 or 0711 056 444
• Email: contact@ncbagroup.com

Stanbic Bank Customer Care

• Call: (020) 363 8900 or 0711 068 900
• Email: customercarekenya@stanbic.com

Absa Bank Kenya Customer Care

• Call: (020) 425 4000 or 0722 130 120

DTB (Diamond Trust Bank) Customer Care

• Call: (020) 286 0000 or 0719 031 000

I&M Bank Customer Care

• Call: (020) 322 1000 or 0719 088 000

Family Bank Customer Care

• Call: (020) 325 2445 or 0703 095 445

Utilities Customer Care Numbers in Kenya

Kenya Power (KPLC) Customer Care

For service-related inquiries, outages and token issues:

• Short code: 97771
• Call: 0703 070 707 or 0732 170 170
• Email: customercare@kplc.co.ke

Nairobi Water and Sewerage Company

• Call: (020) 244 5220 or 0721 235 845
• Email: info@nairobiwater.co.ke

KenGen Customer Care

• Call: 0711 036 000

Government and Public Service Numbers

Huduma Kenya Customer Care

• Call: 0747 191 919 or 1919
• Email: info@hudumakenya.go.ke

eCitizen Support

• Call: 0709 583 333
• Email: support@ecitizen.go.ke

NSSF (National Social Security Fund)

• Main line: (020) 2729 911 / 2710 552
• Toll-free: 0800 221 2744
• Mobile: 0709 583 000 / 0730 882 000

SHA (Social Health Authority — formerly NHIF)

• Telephone: (020) 272 3255
• Toll-free: 0800 720 601

KRA (Kenya Revenue Authority) Contact Centre

• Call: 020 491 0000
• Email: callcentre@kra.go.ke

Police Emergency & Helplines

• Emergency: 999 or 112
• Police hotline: 0800 720 700
• GBV helpline: 1195

E-commerce, Delivery and Ride-Hailing

Jumia Kenya Customer Care

• Call: 0709 074 000
• Email: customer-service@jumia.co.ke

Glovo Kenya Support

• In-app chat is the primary channel. Email: support-ke@glovoapp.com

Uber Kenya Support

• In-app help; emergency support line for drivers and riders is available 24/7 inside the app.

Bolt Kenya Support

• In-app chat, plus support@bolt.eu

Little Cab

• Call: 0709 779 779

Transport, Travel and Hospitality

Kenya Airways Customer Care

• Call: 0734 104 747 or 0711 024 747

Madaraka Express (SGR)

• Call: 0709 907 000 / 0709 907 555 / 0709 388 887

JKIA Information

• Call: (020) 661 1000

Selected Specialist Numbers

StarTimes Kenya

• Call: +254 719 077 077

DStv / GOtv Kenya

• Call: 0711 066 100

Zuku Customer Care

• Call: 0205 205 205

Tatu City

• Call: +254 711 082 028

Sistema Bio

• Call: +254 711 082 888

eBee Africa

• Call: +254 709 155 501

Umba Microfinance

• Call: 0746 555 222 or 0711 082 777

SunCulture

• Call: 0800 721 042 (toll-free)

Tips for Reaching Customer Care Faster

1. Call early in the morning. Wait times in Kenyan contact centers are typically lowest between 8:00 and 9:30 am.
2. Have your account details ready. ID, account number, last transaction reference and the registered phone number.
3. Use the right channel. M-Pesa reversal? Use 234 short code or *334#. Account locked? Use the in-app or USSD escalation path before the contact center queue.
4. Escalate via Twitter/X. Many large Kenyan brands respond faster on social media DMs than on the phone queue.
5. Keep a reference number. Any time an agent helps you, ask for the ticket or case number for follow-up.

If you regularly use Safaricom, our guide to the most useful Safaricom USSD codes can save you a phone-call queue entirely.

Frequently Asked Questions

How do I report fraud on M-Pesa?

Forward the fraudulent SMS to 333 and call Safaricom on 100 (free from Safaricom line) or 234 for M-Pesa-specific issues. Also report to the DCI Anti-Banking Fraud Unit on 0800 222 222.

What is the toll-free number for KPLC?

Call 97771 or 0703 070 707. Both are routed to the Kenya Power contact centre 24/7.

Is there a single emergency number in Kenya?

Yes — dial 999 or 112 for police, ambulance and fire. The GBV helpline is 1195 and the child helpline is 116.

How do I escalate if customer care doesn't help?

Ask for a Team Leader on the call. If unresolved, write to the company's Customer Experience email, then escalate to the sector regulator (CAK for telcos, CBK for banks, EPRA for energy).

Why do customer care queues feel so long?

Most Kenyan contact centers operate at 70–85% occupancy with limited self-service deflection. Forward-thinking brands are now using AI voice agents and WhatsApp bots to handle Tier-1 queries — see how the modern Kenyan businesses are leveraging WhatsApp to deflect calls from the queue.

Build a Contact Center Your Customers Actually Want to Call

If your business shows up on lists like this, every interaction is a brand-defining moment. HelloDuty is the cloud contact-center platform that powers leading Kenyan fintechs, MFIs, retailers and SaaS brands — with voice, WhatsApp, SMS, IVR, AI deflection and full M-Pesa integration in one console.

Book a free demo of HelloDuty and we'll show you how to cut your average wait time, deflect 40%+ of Tier-1 queries to self-service, and make sure the next time your customer care number trends on Twitter, it's for the right reasons.