Get started with Call Centers in Kenya
Customers call a call center to seek help, gather information on a product or service, or complain.
A call center should be at the central nerve of the organization. Customers call a call center to seek help, gather information on a product or service, or complain.
In today's world, call centers are point zero. They will help the organization capture leads or understand market perception.
How to get started, manage and run a call center in Kenya is largely unknown. This article will help you instantly understand and create call centers in Kenya in minutes and not days.
Most businesses in Kenya do not know or have the capabilities to start or run their Call Centers which in the grand scheme of things will hurt them. Businesses will probably hire an expensive local consultant to build and manage their Call Center.
You can cut the noise and get started in 5 mins. You will need the following.
In 5 mins, you will have all your agents making calls from their computers. No extra hardware is needed.
Virtual Call Centers are becoming more popular as the world moves to the cloud. Call Centers in Kenya should prefer virtual call centers as power is not constant. Call Center platforms like HelloDuty will provide the following benefits.
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KYC is a process that involves collecting and verifying customers' information to ensure that a business is not dealing with fraudulent individuals or entities.
Some of the most popular ussd codes in Nairobi include codes for checking airtime balance, accessing internet services, and checking bank account balances. There are also codes for Kenya power and water, and other utility companies.
Plan, engage, and analyse with ease. Transform your customer relationship with an all-in-one platform.