Customer Relationship Management (CRM) — Africa

How to create CRM Strategies for Your Team

CRM strategies are companies' plans to improve customer relationships and grow their business through customizing their content.

What is Customer Satisfaction? How to measure and determine it

Customer satisfaction is a measurement used to describe how happy customers are with the products and services you offer them.

Customer Relationship Management (CRM) — Africa

Best Customer Retention Strategies You Should Know About

Customer retention is a company's ability and power to keep its customers through its products and services offered.

Customer Relationship Management (CRM) — Africa

What is lead to cash?- Reasons why it's important to businesses

A lead to cash process flow is an end-to-end business process integration that covers customers' interests, from them identifying your products to purchasing.

Customer Relationship Management (CRM) — Africa

How a CRM can improve customer experience in your business

CRMs simplify the work for business owners who aim to offer exceptional services to their customers. Focusing on customer experience builds the reputation and awareness of a brand and promotes growth.

Customer Relationship Management (CRM) — Africa

Customer loyalty- importance, benefits, and stages

Customer loyalty is the inseparable relationship between customers and a business whereby they repeatedly buy from the same company over and over again.