Call Center Software in Rwanda
HelloDuty is cloud call center software for Rwanda: an AI contact center with IVR, automatic routing, recording and CRM CTI that runs in the browser with no on-premise PBX. It integrates Salesforce, Zendesk, Zoho, Odoo and Freshdesk, supports MTN MoMo and Airtel Money, and provisions local Kigali numbers — letting teams launch a call center in days.
Rwanda is one of Africa's most digitally ambitious economies, and Kigali is a growing hub for fintech, services and regional business. Rwandan customers are increasingly mobile-money-first and reach businesses by phone, WhatsApp and USSD, so a call center in Rwanda should unify voice, messaging and mobile money in one place.
HelloDuty gives Rwandan teams a cloud contact center that runs in the browser — local numbers, IVR, routing and recording, with no PBX hardware to maintain. It connects to MTN and Airtel networks, MTN MoMo and Airtel Money, and CRMs like Salesforce, Zendesk and Zoho, so a Kigali team can be live in days.
Who uses HelloDuty in Rwanda
- Fintech & microfinance — onboarding, repayments and mobile-money dispute resolution with recorded calls.
- Banking & insurance — account support, claims and outbound campaigns from one desktop.
- E-commerce & logistics — order confirmation and delivery coordination across voice, WhatsApp and SMS.
- Government & NGOs — citizen helplines and USSD/voice lines on any handset.
- Tourism & services — bookings, support and multilingual IVR.
Across all of them: fewer dropped calls, faster resolution, and one customer view in your CRM.
Mobile money, built into the call
Mobile money is central to everyday payments in Rwanda. HelloDuty lets agents and automated flows confirm, request or reconcile MTN MoMo and Airtel Money inside the conversation — so a support or sales call completes payment without switching channels.
With USSD self-service alongside voice, customers on any handset can check status, get a payment prompt or request a callback, then reach an agent who already has the full picture.
Launching a call center in Rwanda
- Numbers & lines — provision a local Rwandan virtual number, bring a SIP trunk, or install our package on your PABX. We can also help you apply for a SIP/VOIP line from your telco (such as MTN Rwanda or Airtel) and handle the paperwork.
- Build your IVR — design routing and self-service with no code.
- Connect your CRM — click-and-configure CTI for Salesforce, Zendesk, Zoho, Odoo or Freshdesk.
- Add mobile money — confirm and reconcile MTN MoMo and Airtel Money in-flow.
Telecoms in Rwanda are regulated by the Rwanda Utilities Regulatory Authority (RURA). HelloDuty operates within that framework across MTN and Airtel, managing routing and carrier complexity for you.
Built for local teams
Telecom regulator
Rwanda Utilities Regulatory Authority (RURA)
Mobile networks
MTN Rwanda, Airtel Rwanda
Payments & mobile money
MTN MoMo, Airtel Money
Pricing
From RWF 260,000/mo (≈ $199). Pro and Enterprise tiers available.
Core call center features
Interactive Voice Response (IVR)
Menu-driven call flows that greet, qualify and route callers to the right queue or agent — no developer required.
Automatic call routing
Match every inbound call to the best available agent by skill, queue and availability.
Cloud-hosted PBX & VoIP
A full phone system in software. Provision virtual numbers, connect SIP trunks and take calls from the browser.
Call recording
Record and store calls for QA, coaching, dispute resolution and compliance.
Automatic ticketing
Create or open the matching case in real time so agents have full context before they say hello.
Reports & dashboards
Track call volume, wait times, abandonment and agent performance with dashboards you can shape.
Flexible SIP hosting
Install our package on your own PABX, or bring your SIP credentials and we host them — fully managed.
Plans
Starter
$199/mo
1 country, shared infrastructure, 10 team members, core features.
Pro
$599/mo
5 countries, 20 team members, higher API and storage limits.
Enterprise
from $1,999/mo
Unlimited countries and team members, dedicated infrastructure, SLA.
How HelloDuty compares locally
Local options often mean on-premise hardware and slow setup. HelloDuty is cloud-native with click-and-configure CRM CTI, plus USSD, SMS, WhatsApp and mobile money on one platform.
Frequently asked questions
Does HelloDuty support MTN MoMo? Yes — confirm or collect MTN MoMo and Airtel Money payments inside the call or USSD session.
Can I get a local Rwandan number? Yes — we provision local virtual numbers or connect your SIP trunk, and can help you apply for a line with your telco.
Which networks does it cover? MTN Rwanda and Airtel, under the Rwanda Utilities Regulatory Authority (RURA).
