HelloDuty is cloud call center software for Ghana: an AI contact center with IVR, automatic routing, call recording and CRM CTI that runs entirely in the browser — no PBX hardware. It integrates Salesforce, Zendesk, Zoho, Odoo and Freshdesk, supports MTN MoMo, Telecel Cash and AirtelTigo Money, and provisions local Accra numbers, letting teams launch a call center in days.
Ghana has one of West Africa's most connected, mobile-money-driven economies, and Accra is a growing hub for fintech, telecoms, microfinance and services. Ghanaian customers transact and seek support on their phones — voice, WhatsApp and mobile money are everyday tools — so a call center in Ghana has to bring those channels together rather than treat voice as an island.
HelloDuty gives Ghanaian teams a cloud contact center that runs entirely in the browser: local virtual numbers, IVR, smart routing and call recording, with no PBX hardware to buy or maintain. It scales for campaigns and seasonal peaks, and because it's cloud-native, a team in Accra or Kumasi can be live in days.
Every call ties into the tools Ghanaian businesses use: MTN, Telecel and AirtelTigo networks, MTN MoMo and other wallets for payments, and CRMs like Salesforce, Zendesk and Zoho. It's a contact center shaped for how Ghana communicates and pays.
The common thread: faster answers, full call records, and one customer view in your CRM.
Ghana is a mobile-money-first market, and interoperable wallets are central to everyday payments. HelloDuty lets agents and automated flows confirm, request or reconcile MTN MoMo, Telecel Cash and AirtelTigo Money inside the conversation — so a support or sales call completes payment without switching channels.
With USSD self-service alongside voice, customers on any handset can check status, get a payment prompt or request a callback, then reach an agent who already has the full picture. For microfinance and retail teams, that's faster collection and fewer drop-offs.
Telecoms in Ghana are regulated by the National Communications Authority (NCA). HelloDuty operates within that framework across MTN Ghana, Telecel and AirtelTigo, managing routing and carrier complexity for you.
National Communications Authority (NCA)
MTN Ghana, Telecel, AirtelTigo
MTN MoMo, Telecel Cash, AirtelTigo Money
From GHS 2,400/mo (≈ $199). Pro and Enterprise tiers available.
Menu-driven call flows that greet, qualify and route callers to the right queue or agent — no developer required.
Match every inbound call to the best available agent by skill, queue and availability.
A full phone system in software. Provision virtual numbers, connect SIP trunks and take calls from the browser.
Record and store calls for QA, coaching, dispute resolution and compliance.
Create or open the matching case in real time so agents have full context before they say hello.
Track call volume, wait times, abandonment and agent performance with dashboards you can shape.
Install our package on your own PABX, or bring your SIP credentials and we host them — fully managed.
$199/mo
1 country, shared infrastructure, 10 team members, core features.
$599/mo
5 countries, 20 team members, higher API and storage limits.
from $1,999/mo
Unlimited countries and team members, dedicated infrastructure, SLA.
Local HoduSoft and PiTech resellers often require on-premise setup. HelloDuty is cloud-native with click-and-configure CRM CTI, plus USSD, SMS, WhatsApp and mobile money on one platform.
Does HelloDuty support MTN MoMo? Yes — collect or confirm MTN MoMo, Telecel Cash and AirtelTigo Money payments inside the interaction.
Can I get a local Ghanaian number? Yes — HelloDuty provisions local virtual numbers, or connects your existing SIP trunk.
Which networks does it cover? It works across MTN Ghana, Telecel and AirtelTigo under the National Communications Authority (NCA) framework.
