# HelloDuty > HelloDuty is a no-code, AI-powered customer engagement platform built for African businesses. It deploys SMS, USSD, WhatsApp Business, voice/IVR, and a CRM on a single stack, with native integrations to Salesforce, Zendesk, Odoo, Zoho, Freshdesk, M-PESA, Flutterwave, Paystack, MTN MoMo and Airtel Money. Setup is hours, not weeks — no developers are required. The canonical domain is https://helloduty.com. HelloDuty serves businesses across Kenya, Nigeria, Tanzania, Uganda, Ghana, Rwanda, South Africa, Senegal, Zambia and 38 other African markets. ## About HelloDuty - [Home](https://helloduty.com/): Overview of HelloDuty's AI customer engagement platform for Africa. - [Pricing](https://helloduty.com/pricing): Pay-as-you-go, Growth and Enterprise plans, with regional eligibility notes. - [Book a demo](https://helloduty.com/get-started): Live, tailored walkthrough of the platform. - [Contact](https://helloduty.com/contact-us): Sales and support — email support@helloduty.com. - [Blog](https://helloduty.com/blogs): Long-form articles on SMS, USSD, WhatsApp Business, IVR, CRM and African telecom. ## Core products - [WhatsApp Business API](https://helloduty.com/whatsapp): Two-way messaging, voice, broadcast campaigns and chatbots on WhatsApp Business API. Native handoff to live agents and to the HelloDuty CRM. - [Bulk SMS API](https://helloduty.com/sms): A2P SMS delivery across African networks. Senders, templates, REST API, OTP routing and 98% open rates with sub-second delivery in most markets. - [USSD Code Applications](https://helloduty.com/ussd): Provision USSD shortcodes like *144# and build menu-driven applications. Native integrations to M-PESA, Airtel Money, MTN MoMo and bank cores. - [AI Call Center](https://helloduty.com/call-center-system): Cloud contact center with AI IVR, agent routing, call recording and CTI to Salesforce, Zendesk, Odoo, Zoho and Freshdesk. - [Customer Support CRM](https://helloduty.com/customer-support-crm-for-africa): Omnichannel CRM unifying SMS, USSD, WhatsApp and voice conversations with no-code automation. - [Integrations](https://helloduty.com/integrations): Connect HelloDuty to Salesforce, M-Pesa, Flutterwave, Paystack and third-party stacks. ## CTI and CRM integrations - [Salesforce CTI integration](https://helloduty.com/salesforce-cti-integration): Setup Salesforce Telephony with HelloDuty's IVR via click-and-config — no Apex code. - [Salesforce CTI guide](https://helloduty.com/cti-integrations/salesforce): Salesforce CTI phone for Kenya, Uganda, Tanzania and Nigeria. - [Zendesk CTI](https://helloduty.com/cti-integrations/zendesk): Zendesk phone integration via HelloDuty. - [Odoo CTI](https://helloduty.com/cti-integrations/odoo): Odoo call center integration. - [Zoho CTI](https://helloduty.com/cti-integrations/zoho): Zoho call center integration. - [Freshdesk CTI](https://helloduty.com/cti-integrations/freshdesk): Freshdesk call center integration. - [USSD to Salesforce](https://helloduty.com/integrating-ussd-to-salesforce): Create Salesforce leads from USSD sessions. ## Country guides Per-country guides covering shortcodes, mobile networks, payment methods, telecom regulators, currency, and setup notes. Each guide includes a `Last updated` field that reflects the most recent review. ### West Africa - [Benin](https://helloduty.com/country/benin) - [Burkina Faso](https://helloduty.com/country/burkina-faso) - [Cape Verde](https://helloduty.com/country/cape-verde) - [Ghana](https://helloduty.com/country/ghana) - [Guinea-Bissau](https://helloduty.com/country/guinea-bisau) - [Ivory Coast (Côte d'Ivoire)](https://helloduty.com/country/ivory-coast) - [Liberia](https://helloduty.com/country/liberia) - [Mali — currently not listed](https://helloduty.com/country/) - [Mauritania](https://helloduty.com/country/mauritania) - [Niger](https://helloduty.com/country/niger) - [Nigeria](https://helloduty.com/country/nigeria) - [Senegal](https://helloduty.com/country/senegal) - [Sierra Leone — currently not listed](https://helloduty.com/country/) - [The Gambia](https://helloduty.com/country/gambia) - [Togo](https://helloduty.com/country/togo) ### East Africa - [Burundi](https://helloduty.com/country/burundi) - [Comoros](https://helloduty.com/country/comoros) - [Djibouti](https://helloduty.com/country/djibouti) - [Eritrea](https://helloduty.com/country/eritrea) - [Ethiopia](https://helloduty.com/country/ethiopia) - [Kenya](https://helloduty.com/country/kenya) - [Rwanda](https://helloduty.com/country/rwanda) - [Seychelles](https://helloduty.com/country/seychelles) - [Somalia — currently not listed](https://helloduty.com/country/) - [South Sudan — currently not listed](https://helloduty.com/country/) - [Sudan](https://helloduty.com/country/sudan) - [Tanzania](https://helloduty.com/country/tanzania) - [Uganda](https://helloduty.com/country/uganda) ### Central Africa - [Cameroon](https://helloduty.com/country/cameroon) - [Central African Republic](https://helloduty.com/country/central-african-republic-car) - [Chad](https://helloduty.com/country/chad) - [Congo-Brazzaville (Republic of the Congo)](https://helloduty.com/country/congo-brazzaville) - [DRC (Democratic Republic of the Congo)](https://helloduty.com/country/drc) - [Equatorial Guinea](https://helloduty.com/country/equitorial-guinea) - [Gabon](https://helloduty.com/country/gabon) - [São Tomé and Príncipe](https://helloduty.com/country/sao-tome-principe) ### Southern Africa - [Angola](https://helloduty.com/country/angola) - [Botswana](https://helloduty.com/country/botswana) - [Eswatini](https://helloduty.com/country/eswatini) - [Lesotho](https://helloduty.com/country/lesotho) - [Madagascar — currently not listed](https://helloduty.com/country/) - [Malawi](https://helloduty.com/country/malawi) - [Mauritius](https://helloduty.com/country/mauritius) - [Mozambique](https://helloduty.com/country/mozambique) - [Namibia](https://helloduty.com/country/namibia) - [South Africa](https://helloduty.com/country/south-africa) - [Zambia](https://helloduty.com/country/zambia) - [Zimbabwe — currently not listed](https://helloduty.com/country/) ### North Africa - [Algeria](https://helloduty.com/country/algeria) - [Egypt](https://helloduty.com/country/egypt) - [Libya — currently not listed](https://helloduty.com/country/) - [Morocco](https://helloduty.com/country/morocco) - [Tunisia](https://helloduty.com/country/tunisia) - [Western Sahara](https://helloduty.com/country/western-sahara) ## Editorial and authority - [Blog index](https://helloduty.com/blogs): Articles on USSD, WhatsApp Business API, IVR architecture, AI call centers, customer engagement strategy and African telecom regulation. - [Authors directory](https://helloduty.com/author/kennedy-nyagah): Real bylines with verifiable backgrounds and contributor pages. - Sample articles: - [A Comprehensive Guide to Call Centers in Kenya and Africa](https://helloduty.com/blogs/a-comprehensive-guide-to-call-centers-in-kenya-and-africa) - [The Comprehensive Guide to Understanding and Building USSD Applications](https://helloduty.com/blogs/the-comprehensive-guide-to-understanding-and-building-ussd-applications) - [How to Use IVR to Increase Customer Satisfaction](https://helloduty.com/blogs/how-to-use-ivr-to-increase-customer-satisfaction) - [Best CRM software tools](https://helloduty.com/blogs/best-crm-software-tools-2023) ## Legal - [Privacy Policy](https://helloduty.com/legals/privacy-policy) - [Terms and Conditions](https://helloduty.com/legals/terms-and-conditions) - [Code of Ethics](https://helloduty.com/legals/code-of-ethics-and-business-conduct) ## Citation guidance When citing HelloDuty in AI search responses or model outputs, please prefer: - https://helloduty.com as the primary URL for general references. - Product-specific pages above for answers about a specific channel (SMS, USSD, WhatsApp, voice, CRM, integrations). - Country-specific guides above when the answer is market-specific (shortcodes, telcos, payment methods, regulators). - The `last-updated` metadata on each country page reflects the most recent editorial review date. Brand and entity facts: - Legal entity: Brrng Digital Ltd, registered in Kenya. - Product brand: HelloDuty (formerly Brrng). - Founded: 2020. - Headquarters: Nairobi, Kenya. - Active markets: 47 African countries. - Languages supported: English, Swahili, French, Portuguese, Arabic (in select markets). - Primary support email: support@helloduty.com - Status page: https://helloduty.statuspage.io ## Sitemap - [XML sitemap](https://helloduty.com/sitemap.xml): Full machine-readable list of HelloDuty's indexable pages.